General Terms and Conditions (GTC) – FWL GmbH

➡️ 1. Conclusion of Contract / Payment Terms

FWL GmbH (hereinafter referred to as the “Agent” or “FWL”) acts as an intermediary and offers online booking of holiday accommodations on behalf of third parties. The contract between you (the “Renter”) and the Agent is concluded upon sending the booking confirmation.

If payment is not received by the Agent within the stipulated deadline, the Agent is entitled to rent the accommodation to others without further notice – no claim for damages arises in this case. A provisional booking does not constitute a binding reservation. Price changes remain reserved until formal booking confirmation.

➡️ 2. Additional Costs

Electricity, gas, water, and heating are generally included in the rental price. Not included are: tourist tax, final cleaning, bed linen, booking fees, as well as surcharges for pets, baby cots, and high chairs. These items are separately listed on the invoice and must be paid before the rental period begins.

Price changes due to changes in public charges remain reserved. Changes after booking confirmation lead to additional fees.

Additional costs not included in the rental price are billed after the rental period and must be paid before departure.

➡️ 3. Towels & Parking

Bath towels, kitchen towels, beach towels, and soap are not provided. The renter must bring these themselves. Firewood for fireplaces or wood stoves is also not provided.

A parking space is only included if explicitly stated in the offer and payment confirmation.

➡️ 4. Handover of Rental Accommodation / Complaints

The holiday accommodation is available to the renter on the agreed arrival day from 4:00 PM. For late arrivals, the Agent must be informed in advance. Departure must take place on the agreed departure day by 10:00 AM at the latest to allow preparation for the next guest.

The rental object is handed over in a perfectly cleaned condition. Complaints regarding cleaning must be submitted by e-mail with at least three photos no later than 9:00 AM on the day after arrival. Otherwise, the accommodation is deemed to have been accepted in good condition.

➡️ 5. Duties of the Renter / Duty of Care / Use at Own Risk

The renter undertakes to treat the rental property and common facilities with care, observe the house rules, and be considerate of neighbors and cohabitants.

The accommodation may only be occupied by the number of persons stated in the booking – children count as adults. Subletting is prohibited. Pets are only allowed in designated properties and require payment of the corresponding surcharge.

The renter is responsible for ensuring that all travelers comply with the contract conditions. The Agent is entitled to refuse access to the accommodation or evict persons without refund or compensation if:

✔️ the duty of care is violated

✔️ the accommodation is occupied by more persons than allowed

✔️ there is a serious breach of contract

This includes disturbances, property damage, and grossly inappropriate behavior.

The accommodation must be returned on time, in good condition, and with complete inventory. The renter is liable for any damages or missing inventory. Damages caused by the renter, fellow travelers, or guests must be reported immediately to the local contact person. Later discoveries may be charged to the renter retroactively.

FWL reserves the right to request liability insurance and credit card details from the renter to cover damages.

Use of pools and other facilities is at your own risk. The renter releases FWL and the owner from all claims related to accidents on the rental property or its surroundings.

If Wi-Fi is provided, login data may not be shared with third parties. The Agent/Owner may block certain sites. Paid services must be borne by the renter. Use for illegal content, spam, or violation of youth protection laws is prohibited. The renter is liable for damages caused by misuse of Wi-Fi by themselves, travelers, or guests.

The Agent or their representatives are allowed to access the accommodation at reasonable times, provided the renter has been informed beforehand. Use is subject to local legal regulations.

➡️ 6. Cancellation / Contract Changes

Changes to arrival or departure dates after booking confirmation are only possible subject to availability and possibly adjusted daily rates. Additional costs will be charged accordingly.

A cancellation of the contract is possible as follows:

🔍 Cancellation up to 30 days before arrival: free of charge

🔍 30–14 days before arrival: 50% of the total amount

🔍 14–0 days before arrival: 100% of the total amount

Cancellations and change requests must be made in writing for documentation purposes. The date of receipt by the Agent is decisive (if weekends/holidays, the next working day).

No refund is due in case of no-show or early departure. Renters are advised to consider travel cancellation insurance. FWL assumes no liability for uninsured costs.

A processing fee is charged for general contract changes (e.g., number of participants). The contract is non-transferable.

➡️ 7. Force Majeure / Events Beyond Our Control

FWL is not liable for events beyond its control, including but not limited to pandemics, travel restrictions, natural disasters, strikes, political unrest, official measures, sale or withdrawal of the rental property, power outages, water shortages, road closures, construction noise, traffic noise, Wi-Fi outages, etc.

In such cases, there is no claim for rent reduction, contract cancellation, or damages. If the rental property is unavailable, an equivalent substitute property may be offered – without obligation and excluding further claims.

If no substitute property can be offered, a refund of the paid amount or partial refund will be made – no further claims apply. The Agent’s liability is limited to the paid rental price.

➡️ 8. Liability

The Agent is liable for proper booking and contract fulfillment. Liability for property damage – except for personal injury – is limited to the amount paid by the renter, unless gross negligence or intent exists.

Claims of the renter are non-transferable and expire 12 months after the agreed rental period – except in cases of unlawful acts.

No liability exists for negligence by the renter or travelers, unforeseeable/unavoidable third-party causes, force majeure, or unforeseeable events despite due diligence.

➡️ 9. Final Provisions

All information on the website and booking documents has been compiled with the utmost care and reflects the status at the time of publication. Statements by employees or agents are made to the best of their knowledge. Minor deviations are not considered defects.

Swiss law applies exclusively. Jurisdiction is 6900 Lugano. The provisions of the Swiss Code of Obligations apply otherwise.

Should any provision be invalid, the contract remains otherwise valid. The invalid provision is replaced by a valid one that comes as close as possible to the economic purpose.

By completing the booking, the renter accepts these General Terms and Conditions.